FREQUENTLY ASKED QUESTIONS (FAQ)

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What is iHELP safety network?

Safety network is a geographic net which shows you the distance between you and other emergency helpdesks, iHELP users and rescuers in case of an accident.

How do you install the iHELP application on your smartphone?

You can easily download and install the iHELP app by finding it in app store or by clicking here for Android application.

On which mobile phones you can install iHELP application?

Currently you can download the application on smartphones that uses Android ans iOS (Apple) operating system.

I would like to become the iHELP rescuer.

You can become the iHELP rescuer if you have passed the Red Cross medic course, ITLS BASIC course or First Responder or other comparable courses or if you have a medical degree.

Who are the local coordinators?

Local coordinators are individuals who are aware of the problem of sudden cardiac arrest and are willing to strengthen the iHELP network throughout the local community. Local coordinators cooperate with iHELP team and they represent a link between iHELP and local community.

I would like to use iHELP service but I don't own a smartphone

For users who don't own a smartphone we will prepare an iHELP web application through which you will be able to send an SOS message and look at other contents.

In which cases can I use the iHELP application for an SOS message?

The application is primarily designed for quick notification in case of emergeny (medical, police or fire). You can also use an SOS message in case of other diseases where help is needed urgently.

Do I have to call 911 / 112 even though I activate the SOS call on the iHELP application?

No. Application is designed so that you are automatically directed to 911 or 112 after SOS call.

What is semi-automatic defibrillator (AED)?

AED is a portable electronic device that automatically diagnoses the potentially life threatening cardiac arrhythmias of ventricular fibrillation and ventricular tachycardia in a patient,[1] and is able to treat them through defibrillation, the application of electrical therapy which stops the arrhythmia, allowing the heart to reestablish an effective rhythm. With simple audio and visual commands, AEDs are designed to be simple to use for the layman, and the use of AEDs is taught in many first aid, first responder, and basic life support (BLS) level cardiopulmonary resuscitation (CPR) classes.
More informations: http://en.wikipedia.org/wiki/Automated_external_defibrillator.

We want to place a defibrillator in our community. What do we have to do?

iHELP supports a socially responsible community with the desire of placing/using an AED. Funds raised from selling iHELP products are anticipated for the setting of defibrillators in the place of purchase. That means that we will purchase the defibrillator using part of our founds from sales of the application, bracelet and card.

How I can see map of defibrillators?

You will find map on our website www.ihelp.life/aedall or on iHELP mobile app.

How an iHELP application knows where I am?

Smartphones have an integrated GPS device, which locates your phone. If the GPS device is not turned on or there is no connection, the user can specify the location by itself. The application as well enables quick predefined locations.

Can I send an SOS call without internet connection?

If you don't have internet connection the application cannot send an SOS alar to iHELP server. If you have upgrade version it can be send SMS alarm to iHELP.

What is a smartphone?

A smartphone is a mobile phone built on a mobile operating system, with more advanced computing capability connectivity than a feature phone. The first smartphones combined the functions of a personal digital assistant (PDA) with a mobile phone. Later models added the functionality of portable media players, low-end compact digital cameras, pocket video cameras, and GPS navigation units to form one multi-use device. Many modern smartphones also include high-resolution touchscreens and web browsers that display standard web pages as well as mobile-optimized sites. High-speed data access is provided by Wi-Fi and mobile broadband. In recent years, the rapid development of mobile app markets and of mobile commerce have been drivers of smartphone adoption.
More informations: http://en.wikipedia.org/wiki/Smartphone.

I have received an information SMS from iHELP application.

I have received an SMS: "John Doe has chosen you as its emergency contact. In case of an accident, iHELP will send you and other iHELP rescuers an SMS and will initiate a call to 911. You can find more information free of charge on our website www.ihelp-world.com." This means that the iHELP system will inform you that, in case of emergency, you will receive an SOS call from the iHELP application from John Doe. It also tells you that John Doe trusts you and counts on you when he will need help.

I received an SOS call from the iHELP application.

Currently the system is still in its testing phase. Users can test the application free of charge. You can see this from the text TEST MESSAGE. Once the system is established, all users will be informed. Please provide us with your experience, suggestions and comments on the www.ihelp-world.com. With your help we can make this system even better.